When selecting a glass installation or repair service, customers often look for a company that not only offers high-quality products but also provides reliable warranties to protect their investment. At Asheville Glass Company, we understand the importance of ensuring our customers feel secure with the products and services they receive. In this article, we’ll explore the warranty options provided by Asheville’s trusted glass company, McDowell Glass, and what customers can expect when working with us.
Understanding Asheville Glass Company
Comprehensive Warranty for Glass Installation
At McDowell Glass, we offer a comprehensive warranty for all glass installation services. This includes the installation of residential, commercial, and auto glass. Our glass products are sourced from trusted manufacturers, and we ensure that all installations meet the highest industry standards. If any issues arise with the installation—whether it be related to craftsmanship or the product itself—we stand behind our work. Our warranty covers defects in material or installation, providing customers peace of mind knowing that their glass products will perform as expected.
Coverage for Product Defects
While McDowell Glass guarantees top-quality materials in every project, sometimes products may have defects due to manufacturing flaws. Should any defect in material be discovered within a certain period following installation, our warranty ensures that we will replace or repair the defective glass at no additional cost to the customer. Our warranty for product defects typically spans a one-year period, but some manufacturers may offer longer coverage for specific products, such as tempered glass or energy-efficient windows.
Limited Lifetime Warranty for Residential Glass
For residential glass installations, McDowell Glass offers a limited lifetime warranty, which covers both the materials and the workmanship. This warranty is designed to provide long-term protection for homeowners who choose us for their glass needs. Should any issues arise due to defects in materials or installation errors over the years, we will promptly address and resolve the problem at no charge. We want our customers to feel confident in their decision to trust McDowell Glass with their home’s glasswork.
Warranty for Commercial Projects
For businesses, McDowell Glass offers tailored warranty options to meet the specific needs of commercial glass installations. Commercial glass projects often involve larger, more complex installations, and we understand that these projects must withstand the test of time. Our commercial warranty covers both materials and installation, ensuring that our clients are not only satisfied with the initial result but also protected against any unforeseen issues that may arise. As always, our commitment to quality and service is evident in the comprehensive warranty we provide for all commercial installations.
What Is Not Covered by Our Warranty?
While our warranty covers a wide range of issues, there are certain limitations to be aware of. The warranty does not cover damage caused by external factors such as accidents, natural disasters, vandalism, or negligence. Additionally, improper maintenance or cleaning of glass surfaces can void certain aspects of the warranty. To ensure your warranty remains intact, it is essential to follow the recommended care instructions provided by our team. In rare cases, if there are issues beyond the scope of the warranty, we will work with the customer to find a reasonable solution.
Our Commitment to Customer Satisfaction
At McDowell Glass, we are dedicated to providing excellent customer service and ensuring that every client is satisfied with the end result. Our warranty is a reflection of our commitment to our customers, as we stand by the quality of our work and products. Whether you’re installing glass for a new construction, replacing broken windows, or upgrading your home or business with custom glass features, you can trust that McDowell Glass will provide professional service and comprehensive warranty coverage.
Easy Process for Warranty Claims
If a problem arises and a warranty claim is necessary, Asheville Glass Company makes the process as simple as possible. Customers can contact us directly to discuss their issue, and we will arrange for an inspection or evaluation of the situation. Our team will work quickly to resolve the issue, ensuring minimal disruption to your home or business. We take pride in our fast and efficient warranty claims process, which further emphasizes our commitment to customer satisfaction.
Conclusion
When you choose McDowell Glass for your glass installation and repair needs, you’re not just getting exceptional products and expert craftsmanship—you’re also receiving the assurance of a comprehensive warranty that protects your investment. Whether for residential or commercial services, our warranties cover everything from product defects to installation issues, giving our customers peace of mind. At McDowell Glass, we prioritize customer satisfaction, and our warranty reflects our dedication to quality and service in every project.
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